How do I issue a new Boleto for my buyer's subscription?

If a buyer couldn't pay for a subscription using Boleto, you can issue a new Boleto directly from your Hotmart account so they can complete the payment.

In this article, you'll learn how to locate the transaction and send a new Boleto to the buyer.

How do I issue a new Boleto?

1. Sign in to your Hotmart account at https://app.hotmart.com
2. From the left-hand menu, click Sales, then select My Sales.
3. On the next page, click the Transactions tab.
4. Click Filters, located on the right side of the screen.
5. Under Transaction Status, click Select All, then click Apply Filters.
6. Find the transaction for which you want to issue a new Boleto. It may have the status Started, if the Boleto hasn't expired yet, or Expired, if the Boleto has already expired.
7. Click the three-dot menu for the transaction to open Details.
8. Click Actions and select Send new bank payment slip.

That's it! A new Boleto will be sent to the buyer so they can complete the payment.

Tip: If you prefer, you can also guide the buyer to generate a new Boleto from their own Hotmart account. Simply share the article How do I settle an overdue payment?, which provides step-by-step instructions on how to complete the payment from the buyer area.

Frequently asked questions

❯ Can I issue a new Boleto before it expires?

Yes. You can issue a new Boleto for transactions with the Started or Expired status.

❯ Will the buyer receive the Boleto automatically?

Yes. When you select Send New Boleto, the new Boleto is automatically sent to the buyer.

❯ I can't find the transaction I'm looking for. What should I do?

Make sure the filters have been applied correctly and that the transaction has the Started or Expired status. If needed, use the other available filters to locate the sale.