When purchasing a product on Hotmart with a credit or debit card, you'll need to provide some information on the checkout page so your transaction can be processed securely.
Hotmart's checkout page uses security technologies to protect the information you provide during your purchase. Your card details are used only to process your payment and help validate the transaction.
In this article, you'll learn which card details are required, where to find your card security code (CVV), how to review your information before completing your purchase, and what to do if any information is incorrect.
Which card information do I need to enter?
When selecting a credit or debit card as your payment method, fill in the required information on the product's checkout page:
- Card number: the number printed on your card. Enter it exactly as shown.
- Cardholder's name: the name printed on the card. Even if it's abbreviated or different from your identification document, enter it exactly as it appears.
- Expiration month and year: enter the expiration month (MM) and year (YY). Make sure your card is still valid.
- CVV: the card security code, consisting of three or four digits.
After completing all fields, review the information and click Buy now.
Where can I find my card security code (CVV)?
The card security code, also known as the CVV, is a three- or four-digit number used as an additional security measure for online purchases.
For Visa, Elo, and Mastercard cards, the CVV usually has three digits and is located on the back of the card near the signature strip. For American Express cards, it has four digits and is located on the front of the card.
Hotmart requests this code to verify your card during payment processing. This information is not stored in our system.
Can I pay in installments using my card?
If the Creator offers installment payments, this option will appear on the checkout page after you enter your card details.
If the installment option is not available, contact the Creator directly to check whether installment payments can be enabled for that product. To learn how to find the Creator's contact information before making your purchase, see the article I have a question about the product I want to buy.
What should I do if any card information appears in red?
If any field in the form appears in red, it means some information may be incorrect. A number may be missing, the expiration date may be incomplete, or an invalid character may have been entered.
In this case, review the card details and try again. Check whether the card number, cardholder's name, expiration date, and CVV were entered correctly.
If the error persists, see the article Why can't I complete my purchase on Hotmart?.
Comments
0 comments
Article is closed for comments.