How can I ask questions about a product before buying it?

Before completing a purchase, it's common to have questions about the product you're interested in. You may want to confirm what's included, understand how delivery works, check the language of the content, or clarify other details before making your payment.

This information is the responsibility of the creator, who is the individual or company that created and sells the product. Hotmart provides the platform where the purchase takes place, but it does not define the features, content, or specific terms of each product.

In this article, you'll learn how to find the creator's contact information and when it's recommended to contact them directly.

Who can answer my questions about the product?

Hotmart is a platform where creators sell digital products. Each product is created and managed by a creator, who is responsible for defining its features, content, and sales terms.

If your question is about the product itself, the creator is the person who can provide the correct information. This includes questions about:

• Content included with the purchase.
• Language of the material.
• Product composition or ingredients.
• How the course or material works.
• Certificate issuance.
• Access to exclusive groups.
• Delivery time or method.
• How to use the product.
• Other details about the offer.

Because the creator created the product and manages its sale, they have the information needed to assist buyers before the purchase.

How can I find the creator's contact information?

The creator's support contact is available on the product's checkout page. To find it:

1. Go to the checkout page of the product you want to buy.
2. Scroll to the bottom of the page.
3. Below the product details, click Have questions about the product? Please contact.
4. After clicking this button, the creator's support email address will be displayed on the screen.

You can use this email address to send your questions directly to the creator before making your purchase.

Frequently asked questions

❯ Can I contact Hotmart if I have questions about a product before buying it?

The Hotmart Support team can help with matters related to how the platform works, such as payments, access to your product after purchase, refunds, and the use of Hotmart's services.

If your questions are about the product's content, features, or how it works, you should contact the creator directly.

❯ I want to know if the purchase includes a physical product. Who can tell me?

If you're planning to buy a digital product and you're unsure whether the purchase includes a physical item, the creator can provide that information. Use the contact information available on the checkout page to confirm this and any other details before making your purchase.

❯ I have questions about the course language, a product's ingredients, or what's included with the purchase. Who can answer them?

This information is the creator's responsibility, as they know all the details and characteristics of the product being offered.

❯ I haven't received a response from the creator. What should I do?

Each creator is responsible for providing support related to their products and sets their own response times. If you don't receive a reply, try contacting them again using the email address available on the checkout page.