I made a sale through Hotmart and I need help
Grow your business with the tools Hotmart offers. Learn how to manage your product, use the Member’s Area, Affiliate Program, and more.
Managing my product
- How the Subscription Dashboard Works
- How the Subscription Summary Report works
- How to conduct unified user management at Hotmart Club
- What is the Sales Management feature on the Hotmart platform?
- How to use Sales Recovery for subscription products
- Discover the “Exported Reports” tool
Account and registration
- How do I register my bank account for withdrawals outside Brazil?
- What are the reasons why my Hotmart payment account could be closed?
- What is a Direct Credit Company, and how does it work?
- How do I register my bank account for withdrawals in Reais?
- How do I close or reactivate my Hotmart Producer/Affiliate account?
- How do I change my access e-mail? (creator/affiliate)
Members Area (Hotmart Club)
- How can I offer a bundle of products from my Club as a subscription?
- What are the dimensions of the images needed to customize my members area?
- How to activate the display of “cover modules” on the showcase in your Hotmart Club
- How to change the view of your Hotmart Club members’ area
- How to add a cover to modules in Hotmart Club
- How to create a community in Hotmart Club
How to become an affiliate
- Frequently Asked Questions about Affiliation
- How do I become affiliated to a product at Hotmart?
- How to add products to your Favorites in the Affiliate Market
- How to search for products on Hotmart Market?
- What are promotional links (Hotlinks) and how to share them?
- What is the role of an affiliate?
Affiliate program
- How do I set up my Affiliate Program?
- How to recruit Affiliates to my product?
- What rules to attribute commission can I choose for my product?
- How to manage affiliation requests
- How to approve Affiliates automatically on the Hotmart platform.
- Automated Affiliate Cancellation
Tax information
- Accounting & Tax Solutions
- How to integrate with Alegra
- Global sales: what you need to know about Hotmart's business model updates
- What information will Hotmart report for DAC-7 purposes?
- How can I change the documents in my Hotmart account?
- [BETA] How to consult and issue my receipts through the Hotmart Platform
Commission withdrawal
- How do I set up my bank account for automatic receipt of commissions available for withdrawal?
- Learn more about the new rules for selling in Argentina.
- How do I withdraw commissions in Colombian Pesos (COP)?
- How to create my PIN at Hotmart
- I've made sales to international buyers in Brazil using PIX. When can I withdraw my commission?
- How can I withdraw my commissions?
Commission tracking
Data tracking and analysis tools
Conversion tools
- How to integrate WhatsApp with the Hotmart platform
- What is Purchases Recovery and how to make one?
- Does Hotmart charge any extra fees to retrieve sales from users who haven’t retrieved it before?
- What is Order Bump and how do I set it up?
- What Automatic Lead Management (ListBoss) is and how to set it up
- What is HotLeads and how to configure it?
Pixels
- How to set up the Kwai pixel?
- Discover the advanced settings of the Tracking Pixel
- How to set up the Twitter pixel
- How to configure Google Analytics when using a page with a different domain than hotmart.com (cross-domain)
- How to set up the TikTok pixel?
- How to set up the Pinterest pixel
General
Wallet
International Sales
- What is VAT
- Installments for those who sell in Chile, Peru, Mexico, Colombia, and Brazil
- In which currency will my commission be paid?
- How can I withdraw international sales commissions made in Brazil?
- What is bid-ask spread for international purchases?
- Installment option for those who sell in Mexico
Optimizing your promotion
Subscriptions
- How to increase customer loyalty using the Early Subscription Renewal tool? (beta)
- Discover the Subscription Management Dashboard
- My student no longer has access to my Members Area. What should I do?
- What reports can I track about my Subscriptions product?
- How do I create discount coupons for my subscription product?
- How to reactivate a subscription
Integrations
- How to natively integrate Hotmart and Teachable
- How to integrate tax management applications via Zapier [BETA]
- What is Hotmart Developers?
- How to integrate with Zapier
- Zapier: How to Integrate Hotmart and Teachable
- Zapier: How to integrate Hotmart with Kajabi