I made a sale through Hotmart and I need help
Grow your business with the tools Hotmart offers. Learn how to manage your product, use the Member’s Area, Affiliate Program, and more.
Managing my product
- How to use Sales Recovery for subscription products
- Course Management and Hotmart Club: learn about the changes on our platform
- How do I add Pay in 4 as a payment option for my product?
- How do I add Venmo as a payment option for my product?
- How do I add Apple Pay as a payment option for my product?
- Discover the new Hotmart platform
Account and registration
Members Area (Hotmart Club)
- How do I choose which products and offers are showcased in the Hotmart Club Product Display?
- Learn about Hotmart Club’s new features
- How do I set up the tracking pixel in my online course?
- How to access Hotmart Club
- How to set up Hotmart Club
- Frequently Asked Questions about the Members Area
How to become an affiliate
- Frequently Asked Questions about Affiliation
- How do I become an Affiliate to a product on Hotmart?
- How to add products to your Favorites in the Affiliate Market
- How to search for products on Hotmart Market?
- What are promotional links (Hotlinks) and how to share them?
- What is the role of an affiliate?
Affiliate program
- How do I set up my Affiliate Program?
- How to recruit Affiliates to my product?
- What rules to attribute commission can I choose for my product?
- How to set up different commissions to each Affiliate?
- How to manage affiliation requests
- How to approve Affiliates automatically on the Hotmart platform.
Tax information
Commission withdrawal
- How do I withdraw commissions in Colombian Pesos (COP)?
- How to create my PIN at Hotmart
- I've made sales to international buyers in Brazil using PIX. When can I withdraw my commission?
- How can I withdraw my commissions?
- How are commissions at Hotmart calculated?
- When can I withdraw my commissions?
Commission tracking
Data tracking and analysis tools
Conversion tools
- How to integrate WhatsApp with the Hotmart platform
- What is Purchases Recovery and how to make one?
- Does Hotmart charge any extra fees to retrieve sales from users who haven’t retrieved it before?
- What is Order Bump and how do I set it up?
- What Automatic Lead Management (ListBoss) is and how to set it up
- What is HotLeads and how to configure it?
Pixels
- Advance Tracking Pixel settings
- How to set up the Twitter pixel
- How to configure Google Analytics when using a page with a different domain than hotmart.com (cross-domain)
- How to set up the TikTok pixel
- How to set up the Pinterest pixel
- How to set up the Wicked Reports pixel?
General
International Sales
- Efecty as a payment method for sales in Colombia
- What is VAT
- Installments for those who sell in Chile, Peru, Mexico, Colombia, and Brazil
- How can I activate SPEI as a payment method?
- In which currency will my commission be paid?
- How can I withdraw international sales commissions made in Brazil?
Optimizing your promotion
Subscriptions
- Discover the Subscription Management Dashboard
- My student no longer has access to my Members Area. What should I do?
- How to reactivate a subscription
- How can a Producer cancel a subscription purchased by a customer?
- How to enable a trial or payment in installments for a secondary offer
- How do I track the cancellation metrics for my subscription product?
Integrations
- How to natively integrate Hotmart and Teachable
- How to integrate tax management applications via Zapier [BETA]
- What is Hotmart Developers?
- How to integrate with Zapier
- Zapier: How to Integrate Hotmart and Teachable
- Zapier: How to integrate Hotmart with Kajabi