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  1. Support Hotmart
  2. I purchased a product through Hotmart and I need help

I purchased a product through Hotmart and I need help

Here, you can find answers on how to access the product you purchased, what payment methods are available, how to request a cancellation and refund, and more.

How to access my product

  • How to Activate Picture-in-Picture in Hotmart Club using the streaming service
  • How can I access the product I’ve purchased?
  • How to log into Hotmart for the first time and find the course you purchased
  • How to watch your course on TV
  • What smart TVs support the Hotmart TV app?
  • How to use Hotmart’s TV app
See all 17 articles

Payment methods

  • How do I pay using PIX?
  • I received a data authentication request during my purchase.
  • What taxes apply to my purchase?
  • How can I buy a product through Hotmart?
  • Why was my purchase canceled or my payment was not recognized?
  • Can I Make Purchases Using Two Credit Cards?
See all 10 articles

My subscription

  • How does the Hotmart subscription service work?
  • How to maintain my subscription plan
  • Canceling subscriptions
  • How to issue a new bank slip for an overdue subscription
  • How can I change the payment settings of my subscription service?
  • How can I cancel a subscription service?

I wish to cancel my purchase

  • Requesting refunds
  • Checking the status of a refund
  • Canceling a refund request
  • What should I do if I don’t recognize a charge on my statement?

Events

  • How can I upgrade my ticket for an event?
  • How do I check in at my event?
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  • 1st Contact SLA: 2 business days