I purchased a product through Hotmart and I need help
Here, you can find answers on how to access the product you purchased, what payment methods are available, how to request a cancellation and refund, and more.
How to access my product
- How to Activate Picture-in-Picture in Hotmart Club using the streaming service
- How can I access the product I’ve purchased?
- How to log into Hotmart for the first time and find the course you purchased
- How to watch your course on TV
- What smart TVs support the Hotmart TV app?
- How to use Hotmart’s TV app
Payment methods
- How do I pay using PIX?
- I received a data authentication request during my purchase.
- What taxes apply to my purchase?
- How can I buy a product through Hotmart?
- Why was my purchase canceled or my payment was not recognized?
- Can I Make Purchases Using Two Credit Cards?