I purchased a product through Hotmart and I need help
Here, you can find answers on how to access the product you purchased, what payment methods are available, how to request a cancellation and refund, and more.
How to access my product
- How do I close or reactivate my buyer account at Hotmart?
- How to access Hotmart Club?
- How to activate miniature screen mode (Picture-in-Picture) on Hotmart Club using the Player (streaming service)?
- How to watch my lessons using a cell phone
- How to watch your course on TV
- How to activate captions on the product I purchased
Content and certificate
- I have a question about the product I want to buy
- What is a Seed Launch product?
- How do I access my certificate?
- There are missing contents in the course I purchased
- Why won't I receive any products at home?
- For how long do I have to access my course?
Payment methods
- How to buy a product on Hotmart with a credit or debit card?
- What is the card security code (CVV)?
- How to fill out the purchase form?
- How do I find my purchase details?
- Why other payment methods aren’t available to buy from Venezuela?
- Why were taxes applied to my purchase in Argentina?