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  1. Support Hotmart
  2. I purchased a product through Hotmart and I need help

I purchased a product through Hotmart and I need help

Here, you can find answers on how to access the product you purchased, what payment methods are available, how to request a cancellation and refund, and more.

How to access my product

  • I’ve entered the wrong email address. What should I do?
  • How do I change the email address used to access the product?
  • How do I change my account’s language?
  • The product I’ve purchased promised me access to groups and/or social media. What should I do?
  • The product I’ve purchased promised me a physical product or a bonus. What should I do?
  • Questions about my purchased product
See all 17 articles

Content and certificate

  • What is a Seed Launch product?
  • How can I access my certificate?
  • Why won't I receive any products at home?
  • For how long can I access my course?
  • My product has not been fully delivered

Payment methods

  • How to buy a product on Hotmart with a credit or debit card?
  • What is a CVV number?
  • Why were taxes applied to my purchase in Argentina?
  • How do I generate a receipt for my purchase (in Brazilian Real)?
  • What taxes apply to my purchase?
  • Buying a product through Hotmart
See all 15 articles

My subscription

  • How does the Hotmart subscription service work?
  • How to maintain my subscription plan
  • Canceling subscriptions
  • How to issue a new bank slip for an overdue subscription
  • How can I change the payment settings of my subscription service?
  • How can I cancel a subscription service?

I wish to cancel my purchase

  • Requesting refunds
  • Checking the status of a refund
  • Canceling a refund request
  • What should I do if I don’t recognize a charge on my statement?

Events

  • How can I upgrade my ticket for an event?
  • How do I check in at my event?
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  • 1st Contact SLA: 2 business days