I purchased a product through Hotmart and I need help
Here, you can find answers on how to access the product you purchased, what payment methods are available, how to request a cancellation and refund, and more.
How to access my product
- I’ve entered the wrong email address. What should I do?
- How do I change the email address used to access the product?
- How do I change my account’s language?
- The product I’ve purchased promised me access to groups and/or social media. What should I do?
- The product I’ve purchased promised me a physical product or a bonus. What should I do?
- Questions about my purchased product
Content and certificate
- How to buy a product on Hotmart with a credit or debit card?
- What is a CVV number?
- Why were taxes applied to my purchase in Argentina?
- How do I generate a receipt for my purchase (in Brazilian Real)?
- What taxes apply to my purchase?
- Buying a product through Hotmart