How does the international purchase process work?

If you are buying a product on Hotmart from another country, it is common to have questions about currency, payment methods, and possible additional charges. This type of purchase follows a flow similar to local purchases, but with some important differences.

In this article, you will learn how Hotmart’s international checkout works, how currency is displayed, which payment methods may be available, and how to track your purchase after confirmation.

How does an international purchase on Hotmart work?

When accessing a product’s payment page, Hotmart automatically identifies your location. Based on this, the checkout is adapted to your region.

This means that the product price may be displayed in your local currency. The conversion is handled automatically by the platform.

After selecting one of the available payment methods and completing your purchase, you will receive a confirmation email and will be able to access the product according to the seller’s conditions.

Which payment methods may appear in the checkout?

Available payment methods may vary depending on the buyer’s country and the offer configuration.

For this reason, not all methods are available to all users. It is recommended to check directly in the checkout which options are available for your location.

For more details, see the article: What payment methods are available for purchasing on Hotmart?.

Frequently asked questions

❯ Where can I track my payments and purchase status?

You can find this information in the My Purchases section within your Hotmart account.

❯ Why was I charged taxes on my purchase?

Some countries apply taxes to international purchases, such as VAT. These charges depend on local regulations and may vary according to the type of product and region. For more information, check the related article about taxes.

❯ How can I get the invoice for my purchase?

Invoice issuance may vary depending on the country and the sales model. In some cases, the producer is responsible for issuing the document. Check the invoice article for more details.

❯ What changes for purchases made from Venezuela?

Purchases made from Venezuela have specific conditions. Currently, payments are only available using credit cards issued by foreign banks, with charges made in US dollars (USD). Other payment methods and currencies may not be available due to applicable regulatory restrictions.