I need help buying a product or with a product I've purchased
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Cancellations, refunds, and unknown charges
Subscriptions and recurring payments
- How to regularize pending payments?
- How does an Intelligent Installment Plan work?
- How do I change the payment date of my subscription?
- How to generate a new PIX code for overdue payments?
- How does a subscription plan work?
- How to renew my subscription plan?
Payments and tax issues
Questions about the product I purchased
- How do I earn points to reach the Top 5 in the course I purchased?
- How do I find my purchase details?
- Why are there missing contents in the course I purchased?
- How to fill out or change my ticket information?
- How do I access my certificate?
- How to activate captions on the product I purchased?
My account and access
- How long does my session stay active when I access content I've purchased?
- How do I close or reactivate my buyer account at Hotmart?
- Why was my post deleted on the Hotmart app?
- How do I access the Members Area?
- How do I watch my course on TV?
- How do I update my buyer account to sell as an affiliate or creator?
I need help buying a product
- How do I buy a product on Hotmart using a credit or debit card?
- What is Hotmart FIRE 2026?
- What payment methods are available for purchasing on Hotmart?
- How to fill out the payment page for my purchase?
- Why other payment methods aren’t available to buy from Venezuela?
- What to do if the desired payment method is not available?