I need help buying a product or with a product I've purchased
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Cancellations, refunds, and unknown charges
- Is it possible to cancel a Smart Installment plan?
- How do I request a refund for my purchase?
- How do I track my refund request?
- How do I cancel my refund request?
- What should I do if I don’t recognize a charge on my statement?
- When can I ask to cancel my purchase?
Subscriptions and recurring payments
- How do I reprocess my payment?
- How does a Smart Installment plan work?
- How do I change the payment date of my subscription?
- How does a subscription plan work?
- How to maintain my subscription plan
- How to cancel my subscription?
Payments and tax issues
Questions about the product I purchased
- How do I find my purchase details?
- How to enable or disable notifications in Hotmart Club communities
- There are missing contents in the course I purchased
- How can I upgrade my ticket for an event?
- How to fill out or change my ticket information?
- What is a Seed Launch product?
My account and access
- How do I close or reactivate my buyer account at Hotmart?
- Why was my account on the Hotmart app blocked or my post deleted?
- How to access Hotmart Club?
- How can I access products purchased on Hotmart through the app?
- How to activate miniature screen mode (Picture-in-Picture) on Hotmart Club using the Player (streaming service)?
- How to watch my lessons using a cell phone
I need help buying a product
- How to buy a product on Hotmart with a credit or debit card?
- What is the card security code (CVV)?
- What payment methods are available for purchasing on Hotmart?
- How to fill out the purchase form?
- Why other payment methods aren’t available to buy from Venezuela?
- Why can't I find the payment option I need on the checkout page?