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  1. Support Hotmart
  2. I need help buying a product or with a product I've purchased
  3. My account and access

My account and access

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  • How do I close or reactivate my buyer account at Hotmart?
  • Why was my account on the Hotmart app blocked or my post deleted?
  • How to access Hotmart Club?
  • How can I access products purchased on Hotmart through the app?
  • How to watch my lessons using a cell phone
  • How to watch your course on TV?
  • Can I watch my lessons offline?
  • How do I update my account from buyer to affiliate and creator?
  • What should I do if the video in my course doesn’t load?
  • I made a purchase and need to change my access email
  • How to access the product I purchased?
  • How to access my first purchase on Hotmart?
  • What should I do if I can't access my purchase?
  • How to share the Access Plus of the course I purchased?
  • Accessing my ebook
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  • Support Team Work Hours: 09AM to 06PM UTC -3
  • 1st Contact SLA: 2 business days