I made a purchase and need to change my access email

In the digital environment, keeping your access information up-to-date is essential for secure browsing. An updated access email ensures that you receive important notifications, access your products without interruptions, and interact with the Hotmart community and content securely.

In this article, we detail step-by-step how you, as a buyer, can update your registered email at Hotmart, facilitating the management of your purchased products, and ensuring that your online experience is continuous.

If you are a creator or affiliate and want to update the email registered to your account, refer to this article for more information.

To help you visualize and navigate possible scenarios, we have listed below the main email update options. By clicking on the topic of your interest, you will be automatically directed to the chosen subject:

• I want to update the email registered to my Hotmart account
• I want to update the email for one of my purchases
• I entered my email incorrectly at the time of purchase or no longer have access to it

Remember: the security of your account is our priority. Therefore, only the account holder or the creator responsible for the course have the authority to request email changes, thus ensuring that your information remains secure and under your control.

❯ I want to update the email registered to my Hotmart account

This scenario is intended for buyers who wish to change the email used to access the Hotmart account.

The email linked to your Hotmart account is key to accessing all the products you have purchased and interacting within the platform. Whether because the current email is no longer used or is outdated, changing this information is essential to maintain your uninterrupted access. By updating this email address, access to all products purchased will be made using the new e-mail address provided.

To change your email in a simple and secure way, use our virtual assistant. It is available to guide you through this process whenever necessary. To start, just click on the chat icon, the orange balloon-shaped button, located in the lower right corner of your screen. If the icon is not visible, click here.

❯ I want to update the email for one of my purchases

Unlike the email change that gives access to the account and all purchased products, this scenario is for cases where buyers want to change the email associated with one of the purchased products.

When you make a purchase at Hotmart, the email address you provided on the payment page is used as the means of accessing the product you purchased. If you have used a different email than usual or decided to organize your purchases using different email accounts, you can update the email linked to that specific purchase without complications.

For this, use our virtual assistant. It is available to guide you through this process whenever necessary. To start, just click on the chat icon, the orange balloon-shaped button, located in the lower right corner of your screen. If the icon is not visible, click here.

Note: If there is any problem that prevents changing the email for a purchase, it likely occurred because access to the product was a direct invitation from the creator. In this specific case, it is necessary to directly contact the creator to request the email change.

❯ I entered my email incorrectly at the time of purchase or no longer have access to it

If you entered your email address with a typo when you made your purchase, or if you no longer have access to your registered email address, don't worry!

To make the email change, you will need to send us a request. For this, click on the blue Contact us button located at the end of this article and fill in all the fields according to the instructions below:

1. Choose I'm a Buyer on the type of service you need and click Next. 
2. In the Request details section, you must fill in the field Select the reason for your contact with the option Update registration data. 
3. In the next field, select the Change purchase email option. Then, click Next. 
4. Complete all the fields in the Support information section:
   a. In the Email address field, you must inform an email to receive a response;
   b. In the Your message field, you must provide the following information:
   - Email currently registered in your purchase or Hotmart account (which was registered with a typo):
   - New email you want to use;
   - Last four digits of your card, if the purchase was made through this payment method;
   c. In the Attachments field, add the proof of payment of the purchase registered in the email with a typo;
   d. Please indicate your country and the language you would like to receive the answer. Then, click Next.
5. In the Specifications section, complete it as follows:
   a. Re-enter the new email you want to use and check the option I want to update this email in my Hotmart registration;
   b. Inform your ID number, the purchase transaction number and the product name;
   c. Finally, select the Incorrect email option in the reason for the change request.