When can I ask to cancel my purchase?

At Hotmart, it is possible to request a refund for a purchase, as long as it is within the guarantee period. 

This period can vary from 7, 15, 21 or 30 days, depending on the settings established by the creator when registering their product. 

This period is informed at the time of purchase, in the Terms of Purchase indicated on the payment page. It is also available in the details of your purchase, as shown in the image below:

If you have trouble finding the warranty period of the product you have purchased, you can check our article How do I find my purchase details?.

If your purchase is within the warranty period, you can request a cancellation and refund. For more information, see our article How do I request a refund for my purchase?.