Logo
Sign in
  1. Support Hotmart
  2. I need help buying a product or with a product I've purchased
  3. Questions about the product I purchased

Questions about the product I purchased

Follow New articles New articles and comments
  • How do I earn points to reach the top 5 of the course I purchased?
  • How do I find my purchase details?
  • How to enable or disable notifications in Hotmart Club communities
  • There are missing contents in the course I purchased
  • How can I upgrade my ticket for an event?
  • How to fill out or change my ticket information?
  • How do I access my certificate?
  • How to activate captions on the product I purchased
  • Why won't I receive any products at home?
  • For how long do I have to access my course?
  • What should I do if my product hasn't been fully delivered?
  • How to add personal notes to lessons at Hotmart Club?
  • Why does my course look different?
  • The product I’ve purchased promised me access to groups and/or social media. What should I do?
  • The product I’ve purchased promised me a physical product or a bonus. What should I do?
  • I have a question about the product I purchased
  • How do I contact the creator?
English (US) العربية Deutsch (Deutschland) Español (España) Français Italiano 日本語 Português do Brasil
  • Support Team Work Hours: 09AM to 06PM UTC -3
  • 1st Contact SLA: 2 business days