I have a question about the product I purchased

If you have any questions about a product you purchased, don't worry. In this article, we guide you through the possible solutions to any doubts you may have about the product you've purchased. 

If you have questions about the product's content, delivery method, bonuses, warranty period, or access to groups, we recommend contacting the creator directly. This is because the creator is responsible for these settings, while Hotmart is responsible for providing the necessary tools for the sale. 

❯ To contact the creator, you can follow the steps below:

1. Go to https://consumer.hotmart.com.
2. Click on My purchases.
3. Choose the product you want and click Show details.
4. Under the name of your product, you will find the creator's support e-mail, as shown below:

You can also consult the articles below, where we explain each of the possible scenarios in more detail:

• How do I contact the creator?
• There are missing contents in the course I purchased
• What should I do if my product hasn't been fully delivered?
• What should I do if the video in my course doesn’t load?
• The product I’ve purchased promised me access to groups and/or social media. What should I do?
• The product I’ve purchased promised me a physical product or a bonus. What should I do?

However, if your doubts relate to the certificate or access to the product you bought, we recommend you visit the articles listed below:

• How do I access my certificate?
• How can I access the product I’ve purchased?
• For how long do I have to access my course?