Why am I receiving security verification codes in my email?

If you're getting a verification code via email when trying to log into your Hotmart account, don't worry—this is a key security feature that helps protect your account.

In this article, we’ll explain why you’re receiving these codes, how two-factor authentication (2FA) works on the platform, and what to do if you’re having trouble getting the code.

What is 2FA and why is it important?

2FA, or two-factor authentication, is an extra layer of security that helps prevent unauthorized access to your account. In addition to your password, you’ll also need to verify your identity using a second step, such as a code sent to your email or generated by an authenticator app. Even if someone gets your password, 2FA makes it much harder for them to access your account.

When will I receive a code by email?

Verification codes are sent automatically in certain login situations, especially when the system detects the need for extra security. You may receive a code when:

• You log in from a new device
• You clear your browser’s cookies or cache
• The system triggers a security alert, even if you've logged in before
• 2FA is enabled, but an authenticator app hasn’t been set up yet

The code will be sent to the email address linked to your account. To complete login, you’ll need to enter the code along with your password. Once logged in, the device will be marked as trusted for 30 days, except for mobile devices, which require authentication every time you log in.

Tips to make sure you receive the verification code

If the code doesn’t arrive in your inbox, here are a few things to check:

• Spam or junk folder: The email might have been filtered incorrectly
• Registered email address: Make sure the correct email is linked to your Hotmart account
• Inbox storage: A full inbox may block incoming messages, clear space if needed
• Wait a few minutes: Delivery time can vary depending on your connection or email provider
• Resend the code: Click Send new code on the login screen to receive another email

Frequently asked questions

❯ Do I need to use 2FA if I log in with social media?

2FA via email isn’t triggered when you log in using social media or passwordless access. However, if you use a password to access your account, you may still receive email codes, even if you’ve logged in before.

❯ What if I prefer to use an authenticator app?

In addition to 2FA via email, you can enable 2FA using an authenticator app (such as Google Authenticator, Authy, or Microsoft Authenticator) by following these steps:

1. After logging into your Hotmart account, click on your profile picture icon in the top right corner of the screen. Then, click on My account.
2. Next, in the left-hand side menu, click on Privacy and security.
3. Under the 2FA authentication methods available section, select the Manage 2FA option.
4. On the new screen, choose to enable the Authenticator App (OTP) option.
5. Follow the steps provided to set up two-factor authentication, and to confirm, click Activate 2FA.

If you choose to disable it, follow the same path mentioned above and click the toggle (switch icon) so it turns gray again.

❯ What if my email account is compromised?

If you suspect that your email has been hacked or is at risk, take immediate action:

• Try recovering access by following your email provider’s recovery process
• Change your email password and your Hotmart account password right away
• Contact your email provider’s support team to make sure your account is secure

If you can’t recover your email, you can update the email address on your Hotmart account. If you sell products on Hotmart, follow this article. And if you bought a product on the platform, follow this article. 

❯ Can I share my account with other people?

No. Sharing your Hotmart account is not allowed, as stated in our Terms of Use (section 2.7). If you need others to help manage your content or sales, use the Collaborators Center. With the Collaborators Center, you can:

• Assign roles to team members with different permission levels
• Monitor who’s accessing your account and what actions they’re taking
• Maintain greater control and security over your business

Learn how to activate this feature in this article.