What are the different subscription status?

Subscriptions on Hotmart can have different statuses that help creators, affiliates, and buyers keep track of a subscription’s status.

In this article, you’ll find the meaning of each status and learn how to check this information in Subscription Management.

What are the subscription statuses?

A subscription can have the following statuses:

❯ Active

The subscription is active when the payment for the latest recurrence is up to date and the subscription is still within its validity period.

❯ Delayed

The subscription has the Delayed status when the payment for the latest recurrence is overdue, but the subscription is still within its validity period.

❯ Canceled by the Administrator

Indicates that the subscription was canceled by the Hotmart Support Team.

❯ Canceled by the Customer

Indicates that the subscription was canceled by the Buyer.

❯ Canceled by the Seller

Indicates that the subscription was canceled by the creator or a collaborator.

❯ Inactive

The subscription has the Inactive status when the payment for the first recurrence has not been confirmed or approved.

❯ Started

The Started status indicates that the buyer generated the payment slip for the first recurrence of the subscription, but the payment has not yet been confirmed.

❯ Overdue

The subscription has the Overdue status when the subscription period has ended.

In this case, the recurrences charged during this period may all have been paid, or there may be an overdue recurrence.

How can I check the status of my subscriptions?

As a creator, you can check more information about your subscriptions, transactions, and buyers in Subscription Management.

To access it:

1. Access your Hotmart https://app.hotmart.com/
2. In the side menu, click Sales.
3. Click the Subscriptions tab.
4. On the right side of the page, apply the filters you want to find the subscriptions you’d like to check.

Note: the dates considered by the filters are the subscription activation dates.