Frequent questions asked by Producers

Below you will find the most frequently asked questions from creators.

What happens when a creator changes the price or commission of a product after publishing it?

If you finish creating a product and then try to change its price or commission, the new value you are changing it to will take 3 days to be applied. During this period, all affiliates who are promoting that product will receive an email notifying them of the change, as this will affect the amount of commission they receive per sale. This way, affiliates can review their campaigns and/or reassess their interest in continuing to promote the product.

What happens when a Producer deletes a product?

Likewise, when a product is deleted, it takes 3 days for its exclusion to come into effect. All Affiliates are notified the moment the Producer requests the exclusion of the product so that they can interrupt their campaigns and adjust their websites. After 3 days, when the product is, in fact, deleted, the Affiliate’s links will no longer work.

Can I organize my products in just one place?

With Hotmart Club, our free members area, you can bring all your products together on the same page, making it easier for your buyers to access them, as well as customizing it and making it a showcase by creating opportunities to advertise new products. 

When you register your first product, you can create a Hotmart Club by following the steps in the article How to register an online course?. If you already have products created, simply create your Hotmart Club as explained in the article How to set up Hotmart Club?.

Can I edit the Product files after it has been made available?

Yes, whenever you need.

How many products can I make available?

There is no limit for a number of products at your Hotmart account! You can make as many products available as you wish, and you will pay nothing whatsoever to do that.  Just be aware of the rules for the approval of products on the Terms of use, that prohibit pornographic content, copyright infringement, or any other content that is banned by the Terms of use.    

What are the restrictions in terms of quantity and file size for the products?

The limit will vary depending on the product format selected. If you have chosen to create a downloadable product, such as e-books or software, for example, you can upload up to 20 files, all of which must total no more than 250MB. See the details of each product format in the article What types of content can be sold at Hotmart?.