How to contact Hotmart support?

If you need help with an issue on Hotmart, we’re here to assist you! In the Hotmart Help Center, you’ll find a variety of resources and information to help you resolve all your questions.

In this guide, we’ll show you how to access this information and how to reach out to our support team if you need more personalized assistance.

Using our Help Center

When you enter the Hotmart Help Center, the first thing you’ll see is the smart search bar. Here, you can type your questions to find articles that directly address your needs. This tool is designed to help you quickly find the answers you're looking for.

Beyond the search bar, the Help Center is organized into sections that cover key topics. This structure allows you to browse through categories and locate the article that best matches your needs. Explore the sections below:

❯ If you bought a product and need help
Click here to find everything you need to know about the purchase process, account setup, access to purchased products, as well as guidance on cancellation, refunds, subscriptions, payments, and tax-related questions. This section is ideal for anyone who has questions about a product they’ve bought or is considering buying.

❯ If you’re a Creator and need help
Click here to discover content ranging from product registration and management to sales strategies, subscription management, affiliate programs, integrations, and tax information. You’ll also find articles on managing your Hotmart account and wallet.

❯ If you’re an Affiliate and need help
This section is dedicated to affiliates. Here, you’ll find information on your affiliations, tools and integrations, reports, campaigns, commissions, tracking, and much more. It’s the perfect place to optimize your activities as an affiliate.

How to contact support?

If you’ve explored the Help Center and still haven’t found a solution to your problem, don’t worry! You can contact Hotmart support directly.

When you log into your Hotmart account, you'll see a question mark icon in the upper right corner of the screen. By clicking on it, the support options available to you will be listed, and to get in touch, simply choose the option that best suits you.

Additionally, at the end of each article in the Help Center, you’ll find a blue Contact us button. Clicking this button allows you to send a message directly to our support team. Once we receive your message, our team will review your case and get back to you as quickly as possible.