Why did I receive a verification email after making a request in the Help Center?

When you request support from the Hotmart Help Center, you may receive a verification email that is essential for your security. This process is known as two-factor authentication, or 2FA, a standard practice in the digital world to add an extra layer of protection to your account and data.

Receiving this email is a way for us to ensure that it's really you making changes or requests in your Hotmart account. The concept of 2FA is based on the idea that to complete an action, you need to prove your identity in two distinct ways. This means "knowing something" (like your password or transaction number) and "having access to something" (in this case, a verification code sent to your email).

This six-digit code that arrives in your email is the key to proceeding with your request at the Help Center. But be aware: it is valid for 15 minutes. After this time, if you haven't used it, you'll need to start the process over again and receive a new code.

Now, if by chance you receive one of these emails and don't remember making any request, or suspect someone might be trying to access your account, it's crucial to act quickly. We ask that you immediately contact us through the blue Contact us button located at the bottom of our page. This way, we can help protect your account and privacy.

So, whenever you receive a verification email after making a request at our Help Center, know that Hotmart is taking care of your online security. It's our way of ensuring that your experience with us is smooth and secure.