How do I identify overdue subscriptions?

Keeping track of subscribers with overdue payments helps you identify potential delinquent accounts and take the necessary steps to recover those subscriptions.

In Hotmart, you can use the Subscription Management filters to display only subscribers with overdue payments and monitor each subscriber's status.

How do I identify overdue subscriptions?

1. Sign in to your Hotmart account at https://app.hotmart.com/.
2. From the left-hand menu, click Sales.
3. Select Subscription Management.
4. Under Reports, click Subscriptions.
5. Click Filters.
6. Under Subscription Status, select Overdue.
7. Click Filters.
8. Find the subscription you want to review.
9. Click the three-dot menu in the Actions column and select Details.

On the subscription details page, you can view information such as:

• the subscription status;
• buyer information;
• recurring payments.

With this information, you can determine the best strategy to help the buyer bring their subscription up to date.

Depending on the situation, you can also use other Hotmart features, such as:

• negotiating the subscription installments, when this option is available;
• offering a plan change.