How to close or reactivate my creator and/or affiliate account on Hotmart?

Hotmart allows you to close or reactivate your account at any time, whether you need to temporarily pause your relationship with the platform or wish to return in the future. Below, we explain how to close and reactivate your account.

❯ How to close a creator or affiliate account?

Before closing your account, it is essential to check if there is any amount available for withdrawal, as closing the account will prevent access to it and any pending funds. After verifying and withdrawing your balance, you can close your Hotmart account by following the steps below:

1. Log in to your account at https://app.hotmart.com/.
2. Click on the round icon in the top right corner and select My account.
3. In the Security and privacy tab, scroll down to the bottom of the page and click on Close your account.
4. On the new page that opens, click the Close account button to confirm the action.

After following these steps, your account will be closed, and you will be directed to a brief survey asking for feedback on why you are deactivating. Your feedback is valuable to help improve the platform!

Attention! A request to close your account is different from a personal information deletion request. 

Closing your account only deactivates your access to our service, but some personal information may be retained, as it is possible to reactivate an account after closing it. The deletion of personal information means that all the information Hotmart has collected about you, such as your name, email, and other previously provided data, will be deleted in accordance with privacy laws, and it won't be possible to reactivate your account once this process is requested. To find out how to delete your personal information, please refer to this article.

❯ How to reactivate a creator or affiliate account?

If you wish to reactivate your account, simply submit a request to our support team. To do so, click on the blue Contact us button at the bottom of this article. Select the contact reason as Access Hotmart account, then choose Account block and reactivation. Finally, indicate that you want to reactivate your account and provide the necessary details. After submitting your request, our support team will review it to reactivate your account.