I sell products on Hotmart and need to change my access email

Keeping your access email updated is essential for ensuring secure navigation and continuous access to your content and products. An up-to-date email allows you to receive important notifications and manage your activities securely.

In this guide, we explain the step-by-step process for creators and affiliates who need to update their registered email on Hotmart, making it easier to manage your products, sales, and digital content.

Important: For security reasons, updating your email can only be done through our support team. Below, we detail how to request this change.

❯ To update your registered email, follow these steps:

1. Click the blue Contact us button at the bottom of this article.
2. On the new page, select the necessary support option and click Next.
3. In Reason for contact, select Change email in Hotmart account and click Next.
4. In the Support information section, fill out all fields as indicated and click Next:
   
   a. In Email address currently registered on the platform, enter the email where you’d like to receive our response.
   b. In Your message, include the following information:
   → The email currently registered in your Hotmart account;
   → The new email you want to use (it cannot be linked to another Hotmart account);
   → Your document number.
   c. Provide your country of origin and preferred language for the response.
5. In the Specifications section, complete as follows:
   
   a. Re-enter the new email you want to use.
   b. In Attachments, be sure to include the following documents:
   → Photo of an identification document (ID or Driver's License): Upload a clear, legible photo of an official document that includes your photo, full name, and date of birth.
   → Recent selfie holding your identification document, showing both front and back, with clearly readable details.
   Note: If your account is registered in Brazil, it is not necessary to send a selfie holding the document. Just send a selfie in a well-lit location, with your face visible and centered, without smiles or expressions. This requirement is due to the specific regulations of each country.
6. Finally, click Send request.

After submitting your request with all fields and documents completed, our team will begin processing your email update.

Important: If you have two Hotmart accounts registered with different emails, it is necessary for your identification document to be registered on both accounts. Additionally, note that if you have two accounts, it is not possible to:

• Merge these accounts or emails.
• Transfer products, balance, affiliations, or co-creations from one account to another.