What documents do I need to complete the registration of my Hotmart account?

When you create a Hotmart account, some fields in your account information remain temporarily unavailable until your first sale is made. Once you've made a sale, you'll be prompted to submit required documents. After these documents are approved, you can proceed with registering your bank account to receive payments. In this article, we will explain in detail what documents are required to complete your registration on Hotmart and how to submit them correctly.

After your first sale is confirmed, the Documents option in the My account tab will become available for you to upload your documents. The required documents vary depending on the type of Hotmart account you created, either Individual or Legal Entity. 

See below for the documents you need to submit and the instructions for each registration type.

❯ Individual

• Photo ID (ID card, driver's license, Residence permit, or Passport):
  • The document must be official and include a photo, ID number, name, and date of birth clearly visible.
  • If it’s an ID card, driver’s license or Residence permit, send images of both the front and back of the document.
  • If it’s a passport, the document must be issued in the same country registered in the account. Note: Passports are not accepted for accounts registered in Brazil.

Avoid sending photocopies, scanned versions, or screenshots. Keep the background clean, and submit each document separately.

• Recent selfie:
  • Take the photo in a well-lit location with your face visible and centered.
  • Avoid accessories like glasses or hats.
  • Maintain a neutral facial expression, with no smiles or gestures.
  • Do not use filters or effects in the image.
    

• Proof of address:
  • Provide a document to confirm your residence. 
  • It should include your full name and residential address, such as a utility bill, bank statement, or official government correspondence issued within the last 3 months.
  • Ensure the document is fully visible, and all details are easy to read.

Important: Ensure all document images are high-quality and easily readable.

❯ Legal Entity

• Photo ID of the Partners/Administrators listed in the company (ID card or driver's license):
  • The document must be official and contain a photo, ID number, name, and date of birth clearly visible.
  • Provide images of both the front and back.
  • Ensure all data is clearly legible.

Avoid sending photocopies, scanned versions, or screenshots. Keep the background clean, without patterns or text, and submit each document separately.

• Company Constitutive Document:
  • Upload the company’s official certificate or articles of incorporation and by-laws.

Important: Ensure all document images are high-quality and easily readable.

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Our team may take up to 5 business days to review your documents after you submit them. Once your documents are approved, you will be able to register your bank account for withdrawals. If you live in Brazil and want to register for an account in Brazilian Reais, please check this article for more information. For withdrawals in other currencies, follow the step-by-step guide in this article.

Reasons documentation may be rejected

If the documents submitted are not approved, it's likely due to one of the following issues:

• Illegible documents: blurry, out-of-focus, or poorly positioned images that make it difficult to read the data.
• Incorrect document type: submitting documents that differ from the ones listed above, including scanned documents, photocopies, or screenshots.
• Inconsistent Information: the documents submitted do not match the information registered in your Hotmart account, such as ID number.
• Irregular documents: documents with irregularities, such as expired documents.
• Missing or repeated documents: failure to submit a required document or submitting the same document twice.

If any of the above reasons apply, review the information and instructions in this article and resubmit the documents in the Documents tab of your Hotmart account. If you need to update the information you’ve already added to your account (such as document numbers), please refer to this article.