To request a refund for a purchase, it must be done within the refund request period stipulated by the Seller. You can check the refund deadline in the product information, in My purchases.
Important:
- If your purchase is a subscription, in other words, a purchase with recurring payments, when you request a refund, it will be canceled and future payments will not be made.
- If your subscription was purchased in Spain, the refund request period is only valid for the first payment.
- If your purchase was made via BACS or SEPA, you’ll need to request your refund with your bank. This is only applicable in countries that accept the aforementioned payment methods.
To request a refund, just follow the steps that come up after clicking on Request refund.
Receiving refunds
Check the deadlines for receiving refunds depending on the payment method you used at the time of purchase.
Payment method |
Deadline |
Refund method |
Credit card |
Current or next statement |
Current or next statement |
Pix |
7 business days |
Origin Pix account |
PayPal |
30 to 60 days |
Method chosen on PayPal |
Boleto bancário |
7 business days for national purchases 15 business days for international purchases |
Informed bank account |
Hotmart balance |
Hotmart balance: 5 business days Credit card: Current or next statement |
Hotmart balance: Refund in Hotmart account Credit card: Current or next statement |
Cupón de Pago/Sencillito/Oxxo/Efecty |
10 business days |
Deposit in the bank account entered in Ebanx |
Google Pay |
Current or next credit card statement |
Current or next credit card statement |
Parcelex |
8 business days |
Parcelex will contact you to carry out the refund |
Samsung Pay |
Current or next credit card statement |
Current or next credit card statement |
U.K. debit (BACS) |
Informed by bank |
Informed by bank |
European Union debit (SEPA) |
Informed by bank |
Informed by bank |
Klarna |
Informed by bank |
Informed by bank |
Requesting a refund from the creator
- You can also request a refund directly from the creator. They'll perform the request through the platform, and you'll receive a request confirmation email.
- If you requested a refund within the refund period but still haven't received a confirmation email, please contact our Support Team and send us proof of your request, such as screenshots. Your proof must contain the sender and recipient, date and time of sending, and full message content. Images with screen clippings will not be valid.
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