Requesting refunds

To request a refund for a purchase, it must be done within the refund request period stipulated by the Seller. You can check the refund deadline in the product information, in My purchases.

Important:

• If your purchase is a subscription, in other words, a purchase with recurring payments, when you request a refund, it will be canceled and future payments will not be made.
• If your subscription was purchased in Spain, the refund request period is only valid for the first payment. 
• If your purchase was made via BACS or SEPA, you’ll need to request your refund with your bank. This is only applicable in countries that accept the aforementioned payment methods. 

To request a refund, just follow the steps that come up after clicking on Request refund.

Receiving refunds

Check the deadlines for receiving refunds depending on the payment method you used at the time of purchase.

Payment method	Deadline	Refund method
Credit card	Current or next statement	Current or next statement
Pix	7 business days	Origin Pix account
PayPal	30 to 60 days	Method chosen on PayPal
Boleto bancário	7 business days for national purchases 15 business days for international purchases	Informed bank account
Hotmart balance	Hotmart balance: 5 business days Credit card: Current or next statement	Hotmart balance: Refund in Hotmart account Credit card: Current or next statement
Cupón de Pago/Sencillito/Oxxo/Efecty	10 business days	Deposit in the bank account entered in Ebanx
Google Pay	Current or next credit card statement	Current or next credit card statement
Parcelex	8 business days	Parcelex will contact you to carry out the refund
Samsung Pay	Current or next credit card statement	Current or next credit card statement
U.K. debit (BACS)	Informed by bank	Informed by bank
European Union debit (SEPA)	Informed by bank	Informed by bank
Klarna	Informed by bank	Informed by bank

Requesting a refund from the creator

1. You can also request a refund directly from the creator. They'll perform the request through the platform, and you'll receive a request confirmation email.
2. If you requested a refund within the refund period but still haven't received a confirmation email, please contact our Support Team and send us proof of your request, such as screenshots. Your proof must contain the sender and recipient, date and time of sending, and full message content. Images with screen clippings will not be valid. 

Related articles

• Canceling refund request
• Tracking refund request