How to track my withdrawal request?

After requesting the withdrawal of the available balance in your Hotmart account, our system signals the bank to start transferring the funds to your registered bank account. During this process, your withdrawal request can go through several statuses, which help creators and affiliates track each step directly on the Statement screen, located in the Wallet menu. Here’s what each status might indicate:

• Pending: as soon as the withdrawal is requested, the status will be Pending. 
• Processing: when your request is sent to the bank by Hotmart, the status will change to Processing. 
• Scheduled: when the bank receives the request, the status changes to Scheduled. 
• Completed: the requested amount will be sent to your bank account within one business day. The status of the request will change to Completed when the bank confirms that the amount is already in your bank account.

How long will it take for the funds to be available in my bank account?

The time to identify the funds in your bank account can take between 5 to 10 business days, as the transfer goes through different international banks (in case of withdrawals in different currencies) before reaching your account.

❯ Withdrawals in Brazilian Reais

For creators and affiliates with accounts registered in Brazil, the time to identify the funds in your bank account may vary according to the information below:

• Withdrawals requested before 12:00 (GMT-3) will be paid by the next business day. 
• Withdrawals requested after 12:00 (GMT-3) or on non-business days will be paid by the second business day after approval. 
• If the receiving account is a savings account, the timeframe for receiving the funds is up to 72 business hours.

Frequently asked questions

❯ What to do if my withdrawal has a "Returned" status?

If the status of your withdrawal request is Returned, it means that the bank identified an error in the provided banking details and therefore the payment was not made. In this case, review the registered details on the platform by accessing your Hotmart account, then clicking on My account and then on Financial information.
For more details on registering bank accounts, check the articles:

• How to register my bank account for withdrawals in Brazilian Reais?
• How to register my bank account for withdrawals outside Brazil?

❯ I requested a withdrawal, but I want to cancel or modify the request.

Once the withdrawal is requested, our system automatically signals the bank to start the transfer, making it impossible to cancel or modify the request. The requests are processed quickly to ensure that the funds are transferred within the established timeframes.

❯ I made a withdrawal, but the Payoneer transfer has not yet happened.

Withdrawal requests using a Payoneer account can be tracked on the Payoneer platform. In case of a transfer delay:

1. Check if Payoneer sent an email informing the reason for the delay or requesting documentation. 
2. Check the "Verification Center" on Payoneer to see if there is a request for documents.

Ensure that the information registered on Payoneer matches that of Hotmart. If your registration on Hotmart is as a legal entity, also register the legal entity information and bank account on Payoneer.
For further clarifications, contact Payoneer through the following channels:

• Customer Support Center
• Support email: [e-mail]