What are the reasons why my Hotmart payment account could be closed?

The Hotmart payment account is generated automatically as soon as you make your first sale. Unlike the bank account you register to make withdrawals, the Hotmart payment account is created to access your earnings safely and effectively, as the value is held in an account with the Central Bank of Brazil (Bacen).  

This means that your money is safe with Bacen and you are the only person with access to your account. Hotmart is not allowed to access or move your balance without your authorization. For more details, see our General Payments Policy.

Opening this account complies with a BACEN regulation, which includes the obligation to update the account information annually. To do this, you must keep your registration details up to date, have active transactions and regular access to our solutions.

The closure of the payment account can occur in two ways:

1. On the user's own initiative, and at any time, provided that there are no inconsistencies and irregularities in the registration information provided to Hotmart; issues related to the integrity of the creator; pending claims; pending transactions being processed or not yet settled, and any pending payment obligations associated with the payment account.
2. On Hotmart’s initiative, in the following cases: due to lack of commercial interest in maintaining the account; if the account is inactive for 12 months or more; if the creator ceases to reside in Brazil; by order of the competent authority; for any irregularity in the information provided by the creator; for failure to comply with any provision of the General Payment Policy, or any other rules and conditions of registration; for suspension or cancellation of the document presented by the creator, CPF/CNPJ (company or individual taxpayer ID), or for any other irregularity noted by the Federal Revenue of Brazil.

In cases where the payment account is closed at Hotmart's initiative, you will receive prior communication at the email address you provided during the registration process.

If you have an available balance in your account, please follow the instructions below:

1. Contact our Support team by clicking on the blue Contact us button at the end of this article;
2. Open a ticket under the option Withdrawals and Commissions > I can't withdraw;
3. Wait for our team to get back to you with the withdrawal instructions.

The closure of the payment account is automatically canceled if you make a sale between the date of the cancellation notice and the effective date of the cancellation.

If you make a sale after closing your account, a new payment account will be created automatically.

Important: the payment account is different from the Hotmart platform bank account and, even if the payment account is closed, you can use the bank account as normal.

Find out more at https://scd.hotmart.com/.