How to delete a product I created?

If you created a product on Hotmart and now want to delete it, it’s important to understand how the process works and how it could impact both your customers and affiliates. In this article, we’ll explain everything you need to know and provide step-by-step instructions to delete your product.
 

What happens when a product is deleted?

Before proceeding, it’s essential to understand the effects of deleting a product:

• Downloadable products (like eBooks and templates):
  Buyers will still have access to the content as long as they’ve already downloaded it to their device.
• Products in a members area (like online courses or digital events):
  Once the product is deleted, access will be discontinued, and users won’t be able to view the content.
• Impact on affiliates:
  All affiliates promoting the product will be notified by email, and the deletion process will take three days to complete. This is because the removal directly affects commissions generated from sales.
   

How to delete a product?

Deleting a product is simple, but keep in mind that once completed, the action cannot be reversed. Follow the steps below:

1. Log in to your Hotmart account athttps://app.hotmart.com/.
2. In the left sidebar menu, select Products and then My products.
3. Locate and select the product you want to delete.
4. On the product page, click the Change product button (down arrow icon) and choose Delete product.
5. A confirmation pop-up will appear. Click Yes, delete to begin the deletion process.

Once you start the deletion process, it will take 3 days to complete. During this period, you have the option to cancel the deletion. To do so, follow these steps:

1. Scroll to the bottom of this article and click the blue Contact us button.
2. Select I’m a creator and click Start request.
3. Choose Product registration as the reason for the contact and Questions as the specific inquiry.
4. Complete all the required fields and wait for an email response.

If the 3-day period ends without cancellation, the product will be permanently removed from the platform and cannot be recovered. Make sure you’re certain about this action before proceeding.