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  1. Support Hotmart
  2. I purchased a product through Hotmart and I need help
  3. How to access my product

How to access my product

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  • How can I access the product I’ve purchased?
  • How to log into Hotmart for the first time and find the course you purchased
  • How to Activate Picture-in-Picture in Hotmart Club using the streaming service
  • How to watch your course on TV
  • What smart TVs support the Hotmart TV app?
  • How to use Hotmart’s TV app
  • What is Hotmart’s TV app?
  • How can I access my online course?
  • I can't access my purchase. What should I do?
  • I forgot my password
  • For how long can I access my course?
  • Can I delete a purchase?
  • How to add personal notes to lessons at Hotmart Club?
  • How to access my certificate?
  • How do I contact the content’s Producer?
  • My product has not been fully delivered
  • Why won't I receive any products at home?
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  • Support Team Work Hours: 09AM to 06PM UTC -3
  • 1st Contact SLA: 2 business days