How to set up Hotmart Tutor in my Club?

Hotmart Tutor is a smart tool designed to enhance your students' learning experience by allowing them to ask questions directly within courses hosted on Hotmart Club. With quick and accurate responses at any time of the day, the Tutor makes the learning process more dynamic and accessible.

To use Hotmart Tutor, make sure your courses meet the following requirements:

• They must be hosted in the Hotmart Club Members Area.
• The videos must have English, Spanish or Portuguese audio and use the Hotmart Player.
• Subtitles must be enabled in English, Spanish or Portuguese in all videos.
  
  

❯ To set up the Tutor in your course, follow the steps below:

1. Log in to your Hotmart account via https://app.hotmart.com.
2. In the left-side menu, click on Products and select Members Area.
3. Choose the members area you want to configure and click to access it.
4. In the left-side menu, go to Settings.
5. Under Settings, select Tools.
6. Find the Tutor option and click Edit to set it up.
7. A list of eligible courses will appear. You can activate or deactivate the Tutor at any time.

When activated, the Tutor will learn the course content, which can take up to 24 hours. Even after activation, if you add new videos to your course, the Tutor will continue learning from them to stay ready to assist your students.

Once the Tutor is prepared, your students can access it directly from the video pages using the option Get more information about this content from our smart assistant. By clicking on Ask now, the Tutor will appear on the right side of the screen, ready to help.

❯ Customization and additional content

If you want to customize the Tutor, you can change the default name "Tutor" to another name of your choice, up to 16 characters. This name will be consistent across all Hotmart Club courses where the Tutor is active.

You can also add extra content to help the Tutor learn more about your course. For instance, you can upload a .txt file with a list of frequently asked questions and their answers. To do this, use the Add additional content option on the Tutor setup screen. The file can be up to 50 MB.

If you need to remove any extra content, simply click on the trash icon next to the file you want to delete, and it will be removed from the Tutor’s knowledge base.

How to track student interactions with the Tutor?

With the Analytics feature of Hotmart Tutor, you can access the interactions between your students and the virtual assistant — meaning the questions they asked and the answers provided by the Tutor.

You can filter these interactions by course and time period, and also export the data to monitor performance and run deeper analyses.

If you’d like, you can also add extra content to further train the Tutor, making it even more aligned with your students' needs.

Important: This feature is currently in the testing phase and is being gradually rolled out. The Tutor Analytics tab will be available to all users soon.

❯ To access the Analytics data for Tutor, follow these steps:

1. Log into your Hotmart account at: https://app.hotmart.com 
2. In the left-hand menu, click on Products, then Members Area
3. Select the desired members area
4. In the left-hand menu, click on Analytics, then select the Tutor tab
5. To filter by course and time period, click the Filter button. You’ll only see questions from the selected course and date range
6. If you want to download the filtered questions and answers, click the Export all button

❯ How can I improve the Tutor’s responses?

By reviewing the questions and answers recorded by the Tutor, you can identify the topics that generate the most doubts among your students. This allows you to enhance your course with new content or train the Tutor with extra materials, offering even better support.

To make the Tutor’s responses more accurate, you can add extra content, such as a file with frequently asked questions and their ideal answers. Just follow the instructions in the Customization and additional content section of this article.